As a custom print-on-demand company we strive to give you exactly what you want! Please read below for more details on our policies, and don’t hesitate to reach out if you have a question.
We want to make exchanges as easy as possible! If you need a different size, provide your original order number, the details of the item(s) you wish to exchange, and the size you would like instead. We’ll issue you a new order – without requiring you to send anything back! We’ll save you the trip to the Post office – we just ask that you donate any unwanted items to a local charity of your choosing. Contact [email protected] to make an exchange. If you need to make an exchange for an issue other than size, please see ‘Replacement Orders’ below.
We will gladly issue you a replacement order for any of the following:
You receive an incorrect item
Your order contains damaged product(s)
Your order has a printing or other production error
Part of your order is missing from the package
You do not receive your order but it has been marked as delivered by USPS or FedEx*
You can contact us at [email protected] to get a replacement on its way to you ASAP! Please include your original order number and the details on what item(s) you would like to exchange and the size you would prefer.
Our production process begins almost immediately after you place your order to ensure fast delivery. We have less than one hour after an order is placed to make any changes; we cannot cancel an order once it has been placed. Please email us at [email protected] to make a change. Orders will be issued Eparizi.com credit. We do not offer refunds.
As a custom on-demand printer, we do not maintain a warehouse or inventory and therefore we do not accept merchandise returns – nor do we require product returns to resolve most issues. Our customer service team is able to help via email without having you incur return shipping charges. If you receive an item you are not totally satisfied with, please contact [email protected] and we will work with you to issue a replacement order for your product or offer a credit for Eparizi.com. We do not offer refunds.
*Eparizi is not responsible for items shipped to incorrect but valid addresses provided by the customer; please confirm address information before submitting your order. If your order is marked as delivered but is missing and presumed stolen, customer is responsible for contacting shipping provider and filing appropriate complaint with shipping provider.